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Doll Policy


Announcement
- We will be closing the doll department at Heirloom Sewing For Children. Although we have enjoyed bringing you these beautiful dolls, it is time for us to move on as we expand our selection of heirloom sewing supplies and archival storage products.

All prices on dolls and accessories will be marked down for clearance. You will have an opportunity to purchase the dolls you've always wanted at rock bottom prices!

Our Commitment To Quality - When the dolls arrived here (from the manufacturer), they were immediately placed in our specially designed preservation storage facility. This is the same facility where we store our top of the line heirloom fabrics. The air quality in this facility is monitored constantly and access is limited to trained personnel only.

The dolls are in "factory new" condition and have not been handled by the public. See About Us & The Why's Of Our Doll Policy for more information.




DOLL POLICY TABLE OF CONTENTS:

Doll Return Policy
Corolle Potty Training Dolls
Special Note About Gotz Dolls
About Us & The Why's Of Our Doll Policy
Sale Items
Questions
Order Cancellations
Terms





DOLL RETURN POLICY:

For your convenience, we have moved our Doll Return Policy to a printer friendly page so that you can print it and have a copy for your records.

print [Click here to read and/or print the Doll Return Policy]

If you have any questions about our policies, please contact us before making your purchase.





COROLLE POTTY TRAINING DOLLS:

Due to public health laws, all sales are final on the Corolle Paul and Emma dolls. The potty dolls do not have return privileges.





A SPECIAL NOTE ABOUT THE GOTZ DOLLS:

When Gotz announced the closing of their German factory we stocked up on their dolls. When the dolls arrived here, they were immediately placed in our preservation storage facility.

To the best of our knowledge, Gotz no longer offers support for their dolls made prior to the closing of their German factory. For that reason, our Gotz products are sold as is and all sales are final.

There are not many new, original, made in Germany Gotz dolls available worldwide any longer. By purchasing your Gotz doll from Heirloom Sewing For Children, you can be sure it has been stored and protected in a manner befitting a treasured heirloom.





ABOUT US & THE WHY'S OF OUR DOLL POLICY:

Although we are primarily a heirloom sewing shop many of our customers enjoy collecting dolls and sewing beautiful heirloom garments for them. That is why these gorgeous dolls were added to our list of fine products beginning in 2002.

We guarantee (unless otherwise specifically stated), that when ordering a collectible doll from our shop, our customers will receive a new doll. What do we consider a new doll? A new doll is one that was shipped from the manufacturer directly to our shop. It has not been previously sold and returned to us for resale, nor has it been handled by walk-in customers.

In order to make that guarantee we cannot offer dolls "on approval". Example: Someone orders a doll as a gift for someone else but the recipient didn't want that particular doll so they want to return it to the store for an exchange.

Once a doll has left our shop it is no longer a new doll. If a doll is returned to us for any reason it will not be resold as a new doll. Many of our dolls are very collectible, are in limited supply and it would not be fair to our customers to limit the supply even further by permitting dolls to be sold "on approval".


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SALE ITEMS:

All discounted, reduced price, clearance or sale merchandise is sold as is and is non-refundable. Please see our Doll Return Policy for more information.

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QUESTIONS:

Should you have any questions about our doll policy please contact us before placing your order.

For general information about ordering see our Orders page.

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ORDER CANCELLATIONS:

Cancellations Of Items Ordered Online: We cannot cancel an order that has been processed. Orders are processed Monday - Friday. Therefore, we encourage customers to make orders responsibly.

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TERMS:

For terms of use for our website, please see our Orders page.


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